Amid ‘Mixed’ Steam User Review Rating, Capcom Issues Monster Hunter Wilds PC Troubleshooting Guide

Capcom has issued official advice for PC via Steam players of Monster Hunter Wilds after the game launched to a ‘mixed’ user review rating due to performance issues.

The Japanese games company said Steam users should try updating their graphics driver, turning off compatibility mode, and then readjust their settings if they’re experiencing any initial issues.

“Thank you all for your patience and support!” Capcom said in a tweet.

One of the ‘Not Recommended’ Steam reviews flagged as ‘most helpful’ says Monster Hunter Wilds “has the worst optimisation I’ve ever seen.”

“I understand that new games are becoming more demanding and people are expected to upgrade, but this is absurd,” they said. “I’m aware this isn’t the first instance of new games having poor performance on launch, because the same thing happened with World, but it feels inexcusable at this point.

“I am by no means saying the game is bad, but in its current state, you should probably consider waiting for a more stable release.”

Another negative review also focused on the game’s optimization, saying: “Absolutely atrocious performance for how the game looks. Runs even worse than the beta.”

In a bid to help Steam users improve matters, Capcom published a ‘Troubleshooting & Known Issues’ guide with potential solutions. Capcom asked PC players to follow the steps below “to rule out problems with your PC, Steam, or the game’s files.”

Monster Hunter Wilds troubleshooting and known issues guide

Troubleshooting

When the game does not run properly, please try the steps below.

1. Make sure you meet the minimum system requirements for the game.
2. Update your Video/Graphics Drivers.
3. Check for Windows Updates and ensure all of the latest programs are installed to your OS.
4. If you still experience issues, try performing a clean installation of the video driver set.
5. Update DirectX to the latest version.
   For details on how to update DirectX, please visit the Microsoft support page or Microsoft Download Center.
6. Add the game’s folder and files to your anti-virus program’s exception / exclusion list.
   Default Paths:
   C:Program Files (x86)SteamSteamAppscommonMonsterHunterWilds
   C:Program Files (x86)SteamSteamAppscommonMonsterHunterWildsMonsterHunterWilds.exe
7. Add folder and files for Steam.exe to your anti-virus program’s exception / exclusion list.
   *Default Paths:
   C:Program Files (x86)Steam
   C:Program Files (x86)SteamSteam.exe
8. Give administrator privileges to Steam.
   To run Steam.exe in administrator mode, right-click on the .exe file and select “Run as administrator.”
9. If you still experience issues, try logging into your PC in administrator mode and then run the game’s execution file (MonsterHunterWilds.exe).
10. Verify the game’s files on Steam.
    To verify your game’s files, follow these steps:
    (1) Restart your computer and launch Steam.
    (2) From the “Library” section, right-click on the game, and select “Properties” from the menu.
    (3) Select the “Installed Files” tab and click the “Verify integrity of game files” button.
    (4) Steam will verify the game’s files – this process may take several minutes.
    Important: One or more files may fail to verify. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message. If problematic files were detected during this process, Steam will automatically download and / or replace those files.
11. Disable Compatibility Mode for “MonsterHunterWilds.exe” if enabled.
    (1) Right click on “MonsterHunterWilds.exe” located in the following folder:
    　　C:Program Files (x86)SteamSteamAppscommonMonsterHunterWilds
    　　 *The above is the default location.
    (2) Go to Properties
    (3) Open Compatibility tab
    (4) Untick “Run this program in compatibility mode for:”
    If the above does not resolve the issue, please disable the Compatibility Mode for “Steam.exe” located in the folder below.
    C:Program Files (x86)Steam
12. If you still experience issues, please also try the troubleshooting steps on the Official Monster Hunter Wilds Troubleshooting & Issue Reporting Thread posted on the Steam community page as they contain more detailed and additional steps that may help resolve your issue.

Despite these performance problems, Monster Hunter Wilds is off to an incredible start, with nearly 1 million concurrent players on Steam alone. That’s enough to crack Steam’s top 10 most-played games of all-time list, and it’s only going to get bigger as we head into the weekend.

To help get your Monster Hunter Wilds adventure started, take a look at what Monster Hunter Wilds doesn’t tell you, and a guide to all 14 weapon types in the game. We’ve also got a detailed Monster Hunter Wilds walkthrough in progress, a Monster Hunter Wilds multiplayer guide to explain how to play with friends, and if you’ve played one of the open betas, here’s how to transfer your Monster Hunter Wilds Beta character over.

IGN’s Monster Hunter Wilds review returned an 8/10. We said: “Monster Hunter Wilds continues to smooth off the rougher corners of the series in smart ways, making for some extremely fun fights but also lacking any real challenge.”

Wesley is the UK News Editor for IGN. Find him on Twitter at @wyp100. You can reach Wesley at [email protected] or confidentially at [email protected].