Respawn ships update to stop more Apex account resets, still working to save impacted profiles

Respawn Entertainment has fixed an Apex Legends account reset problem caused by an update today but many users who logged in before the fix went live remain impacted, with some reporting the loss of items, progression, and unlocked skins.

Respawn was alerted that players were losing their ranked badges and Heirlooms shortly after the April 2 update and weekly reset went live, with many also flagging significant loss of account progression. Respawn was quick to identify and fix the account-breaking issue, meaning it’s now safe to log in and play—but those who lost any progression or their items will need to wait just a little bit longer to have everything restored.

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