Mateo doesn’t appear at the end of every Pokémon Go Route—and we aren’t surprised

Routes have seen a rocky start in Pokémon Go, and it has not been going better since their launch. Niantic’s review process is being questioned by players as bug are still rampant, and Mateo’s event is no exception.

Mateo is a new NPC introduced to players in the event which launched on Dec. 5. He says that people can encounter him after completing Routes for rewards—but players are starting to complete Routes, and are disappointed to find Mateo is nowhere to be found after doing them.

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