Valve is trying to fix the site, but even those who meet all the requirements are being locked out of registration.
Valve put out an announcement last night on Twitter for an upcoming Steam Deck giveaway. The company will be giving away one 512GB Steam Deck—yep, the more expensive model—for every single minute of The Game Awards broadcast on December 8. It’s also a celebration of the “Steam Deck being in stock,” (wow, pulling no punches at other hardware manufacturers, there).
All you have to do is register, or, so we thought. There are a few catches, as it turns out. In fact, even people who seemingly meet all the requirements have been running into issues with registration.
Here’s how it works, first of all: You register by signing in and clicking the big blue register button on Steam’s Deck Drop page. Then, when you watch The Game Awards you’ve also got to be watching on Steam.tv. Easy, right? You can even set a notification to remind you once you’ve registered, that will arrive via email or the Steam mobile app. Alternatively you can add it to your calendar, which is nifty.
In celebration of @thegameawards and Steam Deck being in stock, we’re giving away one 512GB Steam Deck per minute of the broadcast on Dec 8th!Learn more and register for the giveaway here: https://t.co/yX0V4D8FGO(everyone gets a Steam Pal sticker) pic.twitter.com/sszM49VHQwNovember 30, 2022
The main hurdle, however, will be for those who don’t live in the US, Canada, UK or EU, as you’ll be unable to register. We’re in this exclusive Steam Deck club over here apparently, but it’s likely due to shipping costs not being as viable to other places. Even shipping between the US and Canada is a pain, I hear.
And no, VPNs won’t help you here, my friend.
In order to verify that you live in one of the above places, you must have bought something on Steam between November 14, 2021 and November 14, 2022. Sad times for anyone who’s been saving over the past year by refusing to buy any games.
(Image credit: Valve)
Your account must also be “in good standing” (i.e. you don’t have any bans on your account), and not be a limited account. Fair enough, but that’s not the end of the story.
What’s really odd is that the Twitter thread is filled with people who live in those zones and believe they meet all other requirements, but have still been unable to register. Some managed to get through after refreshing the page, but so many complaints have come through that Valve has sent out an official statement about the registration trouble after making some fixes, though the comments show many are still unable to register.
“For folks who were having trouble registering despite being eligible, we just fixed a few things on our side and it should be good to go,” Valve has said.
Should you manage it, you’ll be getting a little happy Steam Pal sticker to commemorate the event, so that’s a nice consolation prize if you don’t manage to win anything.
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